Client Agreements & Policies

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-A 50% deposit is required to reserve your event date

-Deposits are refundable if there is 30-day notice prior to event date

-Deposits are non-refundable less than 30 days till event date

-Remaining balances are due 14 days before the event and are non-refundable

-When final payment is collected, a security deposit is required and will be refunded within 5 business days if no damage occurs to any items. Security deposit differs for each package.

-Payment Methods: Zelle, Venmo, PayPal, credit card (may require a 3% processing fee), or cash

-There is a 7% sales tax added to each package

-Cancellations must be made 30 days before your event date to be fully refundable

-Cancellation request must be sent in writing via email and confirmed by a Thee Sisters team member

-Reschedules are allowed once with 7+ days notice, subject to availability

-No refunds for weather. Weather reschedule is allowed up to 72 hours in advance. We will apply credit to a new date within 6 months

-We may restrict items (e.g. umbrellas, signage, florals) if high winds or rain make it unsafe

-Rentals include up to 4 hours of event time 

-Setup begins 1-2 hours prior to your event 

-Breakdown begins immediately following the event 

-Extra time: $50/ hour based on availability 

-Delays caused by venue, guests, or client, may result in additional labor/time fees and does not extend your event times

-Thee Sisters team members are the only personnel permitted to set up and break down supplies, unless granted permission due to inclement weather

-Thee Sisters is not liable for injury, allergic reactions, foodborne illness, or accidents during your event

-Client is subject to charges for every item missing, damaged, excessively dirty, effected sprinklers, or unsafe surfaces

-Children and guests must be supervised at all items

-Outdoor spaces must be flat and dry, clear of debris, waste, and hazards, easily accessible for setup and or vehicle delivery

-Thee Sisters team members are the only personnel permitted to set up and break down supplies, unless granted permission due to inclement weather

-Clear access to the venue

-Gate codes, parking, and instructions are shared 48 hours prior

-Site is clean, flat, and safe

-Excess mess or trash will incur a cleaning fee of $50+

-Please communicate any changes or special requests no later than 5 days before the event

-Clients assume responsibility of supplies during the duration of your event until a Thee Sisters team member is present. If items are left unattended you will be subject to charge for all items

-We may capture photos during setup for portfolio and promotional use

-If you’d prefer to keep your event private, please notify us in writing via email

-Thee Sisters is not responsible for allergic reactions, foodborne illnesses, incorrect or delayed food orders

-All orders must be paid for in full prior to pickup 

-For multiple stops additional charges may apply